Faqs

Snap phone cases info

Available models
The family of our new “snap cases” has grown. They are available now for iPhone 4/4S iPhone 5/5S and iPhone 6.

Format
We offer a new format of thin and protective high quality plastic cases with a gummed finish that provides a much more softer touch, in whose rear we have applied our handmade taracea.

Geometrical composition
In the handmade elaboration of our taracea we have use noble woods as: Lignum vitae, Ebony, Walnut, Venge, Sycamore, Sapele and Mahogany.

Finish
Handmade application of oils and waxes 100 % naturals with anti-allergic and hypoallergenic properties, giving as a result a much more warm and natural touch, that protects the wood in its daily use.

*Because we use real wood, the grain patterns will vary, making each case unique.

*Available only black hard shell case.
(Harmonize perfectly with white models)

Eyewear info

Are all the sunglasses Laveta x Tarxia  identical?
You have to take into account that there is not two identical pieces of wood, so there will never be two identical sunglasses Laveta x Tarxia. The pictures found in www.tarxia.com are only representative, every sunglass is unique.

What’s the difference between the normal and polarized lenses?
Both lenses provide a clear vision, high definition of the details and protect from the damaging action of the sunrays through a total block of the UVA and UVB rays. The polarized lens is characterized by avoiding the glare originated by the light propagated through a refracting surface, as the snow, the sand, the water, the asphalt…

How do I taje care of my sunglasses Laveta x Tarxia?
The frames Laveta x Tarxia have several layers of hypoallergenic and ecologic finish, being resistant to sweat and  saliva according to the normative DIN 53160, leaving the wood perfectly nourished and protected so that is not necessary a special maintenance. If after a while you notice the wood dry and dull, bee wax can be applied in the sense of the wood veining. We recommend to keep the glasses after use always in its original case, and avoid take them without protection in the head, pockets, bags, shirt collars, etc. Do not expose you sunglasses Laveta x Tarxia to extreme conditions of temperature and humidity. Avoid prolonged contact of your glasses with any kind of liquid.

Can I purchase sunglasses without lenses? Can I make an order of prescription lenses?
At this moment is not possible.

Any other issue

If you have any question about our products, email us and we will be glad to answer as soon as possible.

Shipping

Tarxia iPhone back kits ship via Mail Boxes Express Saver WorldWide and UPS with insurance and delivery confirmation.

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Orders are approximately 5-10 days to be assembled since they are handmade. We will work hard to have the orders ready in a shorter time but you should expect 1-2 weeks for a worst case for it to be shipped. Once in transit, delivery times are 24h business days within the Spain and 7-10 business days for the rest of the world. Delivery times for international orders are approximate and it may take longer depending on the customs and mail service in your country.

Once your order is shipped you will receive an email with the tracking number.

Payment & Taxes

Accepted Methods of Payment
Credit Card. All cards allowed by Paypal secure checkout.

Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Sales Tax
(21%) is collected for all orders shipped within EU.

International shipments may be subject to import taxes and/or customs fees. These fees are the responsibility of the recipient.

Returns & Warranty

Before processing your order, please make sure that you have selected the correct model, color, and design style.

We stand by our handcrafted quality and inspect each kit looking for any issues before we ship it.

If you receive an item with a defect or are unsatisfied for any reason, return it within 30 days for a full refund. We’ll issue a refund (minus the shipping and handling) to the card you used to make your purchase.

Exchanges:
We currently do not allow exchanges for our products. For this reason, you must be sure you order exactly what you want and need.

Returns:
All returns must be authorized. Please email us to begin the process. Do not dispose of your order until you have been notified.

Some items can not be returned, merchandise that has been used or altered will not be accepted for return or exchange.

Wrong Item Shipped:
We make sure orders are correct before shipping. However, if you receive the incorrect item please email us and we will contact you as soon as possible and try our absolute best to resolve the issue.